You are a valued customer of Kalypsys Inc. (Kalypsys,” “us” or
(“Policy”) is intended to inform you about the information we may
collect from you or that you may provide to us, and our practices
for collecting, using, maintaining, protecting, and disclosing
that information. This Policy applies to both personal and
non-personal information which Kalypsys may collect and use
depending on how you choose to interact with our website,
www.kalypsys.com (the “Website”), related websites, applications,
and services owned and operated by Kalypsys and that link to this
for healthcare providers and to book medical appointments
(collectively, the “Services”). BY USING OR ACCESSING THE SERVICES
IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES AND
THAT WE WILL COLLECT, USE, AND SHARE YOUR INFORMATION IN THE
MAY NOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF
SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR
EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH
INDIVIDUAL’S OR ENTITY’S BEHALF. Please also refer to the
fully recited herein, if you have not already done so. Unless
otherwise defined herein, all terms have the meanings they are
Kalypsys will only use your information in accordance with this
INFORMATION WE COLLECT
We collect information that identifies, relates to, describes,
references, is capable of being associated with, or could
reasonably be linked, directly or indirectly, with a particular
individual or device (“personal information”). In particular, we
may have collected the following categories of personal
information from consumers within the last twelve (12) months:
Identifiers, for example your real name, email address,
telephone number, postal address, online identifier, user ID,
device ID, domain server, type of device/operating system,
browser used to access our services, Internet Protocol
address, account name, driver's license number, passport
number, or other similar identifiers.
Biographical, medical and insurance information, for example
education, employment, employment history, health insurance
information, medical history and health information you
provide us, including health conditions, healthcare providers
visited, reasons for visit, dates of visit, booking and
appointment data (including appointment date/time, provider
information, appointment procedure, whether or not user is a
new patient for a particular provider). Some information
included in this category may overlap with other categories.
Protected classification characteristics, for example age,
race, ethnicity, color, ancestry, national origin,
citizenship, religion or creed, marital status, medical
condition, physical or mental disability, sex (including
gender, gender identity, gender expression, pregnancy or
childbirth and related medical conditions), sexual
orientation, veteran or military status, genetic information
(including familial genetic information).
Internet or similar network activity, for example browsing
history, search history, information on your interaction with
the Website, application, or advertisement, referring
webpage/source through which you access our services,
non-identifiable request IDs, and statistics associated with
the interaction between device or browser and our services.
Geolocation data, for example the approximate location (city
and state) of the device from which you access our Services.
Other identifying information that you voluntarily chose to
provide, for example personal data in emails, letters or
online forms that you send or submit to us.
We obtain the categories of personal information listed above from
the following categories of sources:
Directly from our customers or their agents. For example, from
information that our customers provide to us related to the
services for which they engage us.
Indirectly from Healthcare Providers or their agents. For
example, through information we collect from Healthcare
Providers in the course of providing services to them.
Directly and indirectly from activity on our Website. For
example, from submissions through our Website portal or
Website usage details collected automatically.
From third-parties that interact with us in connection with
the Services we perform.
PROTECTED HEALTH INFORMATION AND HIPAA
Certain medical, health and/or health-related information that
Kalypsys collects about you as part of providing the Services to
you may be considered “protected health information” or “PHI”
under the Health Insurance Portability and Accountability Act
(“HIPAA”). Specifically, when Kalypsys, acting as a “Business
Associate” (as such term is defined in HIPAA) receives
identifiable information about you from or on behalf of you, or
your healthcare specialist, professional, provider, organization
or agent or affiliate thereof (collectively, “Healthcare
Providers”), this information is considered PHI. Personal data
that you provides to us outside of the foregoing context is not
PHI. For example, when you create an account with us, interact
with the Website, search for Healthcare Providers or available
appointments with Healthcare Providers, or when you voluntarily
provide information in free-form text boxes through the Website or
through responses to surveys and questionnaires, or post reviews;
or when you send us an email or otherwise contact us, that
information is not PHI.
HIPAA provides specific protections for the privacy and security
of PHI and restricts how PHI is used and disclosed. We may only
use and disclose PHI in the ways permitted by your Healthcare
Provider(s) or authorized by you. Please also refer to our HIPAA
BA Policy, which is expressly incorporated as if fully recited
herein, if you have not already done so.
USE OF PERSONAL INFORMATION
We may use or disclose the personal information we collect for one
or more of the following business purposes:
To fulfill or meet the reason for which the information is
provided. For example, if you provide us with personal
information in order for us to provide you with a selection of
Healthcare Providers relevant to the criteria you input, we
will use that information to prepare and submit to you a
selection of such Healthcare Providers.
To provide you with information, products or services that you
request from us.
To provide you with email alerts and other notices concerning
our products or services, or events or news, that may be of
interest to you.
To carry out our obligations and enforce our rights arising
from any contracts entered into between you and us, including
for billing and collections.
- To improve our Website and present its contents to you.
For testing, research, analysis and development of service
As necessary or appropriate to protect the rights, property or
safety of us, our clients or others.
To respond to law enforcement requests and as required by
applicable law, court order, or governmental regulations.
As described to you when collecting your personal information.
To evaluate or conduct a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some
or all of our assets, whether as a going concern or as part of
bankruptcy, liquidation, or similar proceeding, in which
personal information held by us is among the assets
transferred or impacted.
We will not collect additional categories of personal information
or use the personal information we collected for materially
different, unrelated, or incompatible purposes without providing
SHARING PERSONAL INFORMATION
We may disclose your personal information to a third party for a
business purpose. When we disclose personal information for a
business purpose, we enter a contract that describes the purpose
and requires the recipient to both keep that personal information
confidential and not use it for any purpose except performing the
In the preceding twelve (12) months, we have or may have disclosed
the following categories of personal information for a business
- Biographical, medical and insurance information.
- Protected classification characteristics.
- Internet or similar network activity.
- Geolocation data.
Other identifying information that you voluntarily chose to
We disclose your personal information for a business purpose to
the following categories of third parties:
- Our affiliates.
- Service providers, including Healthcare Providers.
Third parties to whom you or your agents authorize us to
disclose your personal information in connection with products
or services we provide to you.
In the preceding twelve (12) months, we have not sold any personal
If you are a registered user of our Services, you can modify the
personal data that you provided to us or account information by
logging in and accessing your account. If you wish to close your
account or delete all data that you provided to us, please email
. Kalypsys will use reasonable efforts to delete your account and
all associated data as soon as reasonably possible. Please note,
however, that Kalypsys reserves the right to retain information
from closed accounts consistent with all internal data retention
policies and procedures.
To the extent required by the CAN-SPAM Act, or other similar
domestic and international regulation, commercial e-mail messages
sent by Kalypsys will also provide you with an opportunity to
opt-out of receiving this information. Please note that changes to
your preferences may not be effective immediately and will only be
effective prospectively. If you opt-out, Kalypsys will also retain
the minimal information necessary for reference in an effort to
ensure that you are not contacted in the future. Any requests
regarding your data will be handled within any required period
under applicable law.
You must promptly notify us if any of your account data is lost,
stolen or used without permission, or if your password has been
CALIFORNIA PRIVACY RIGHTS
If you a California resident, please refer to our Privacy Notice
to California Residents, which is expressly incorporated as if
fully recited herein.
We will not discriminate against you for exercising any of your
the following actions in response to you exercising your rights
- Deny you goods or services.
Charge you different prices or rates for goods or services,
including through granting discounts or other benefits, or
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for
goods or services or a different level or quality of goods or
While the Website and the Services are not directed to individuals
under the age of 18 (“Children”), nor does it contain information
which would be potentially harmful to minors in any way, Kalypsys
is committed to the protection of the online privacy of Children
as well as parental control over information collected from
Children online. It is our policy never to knowingly collect or
maintain information about any person under the age of 18 and
visitors to the Website under the age of 18 should not disclose or
provide any personally identifiable information. In the event that
Kalypsys discovers that a child under the age of 18 has provided
personally identifiable information to us, we will delete the
child’s personally identifiable information in accordance with the
Children’s Online Privacy Protection Act of 1998. Please see the
Federal Trade Commission’s website for this act
for more information. Parents or guardians who are concerned about
information possibly submitted to Kalypsys by their Children
for assistance in identifying and removing any such data.
Notwithstanding the foregoing, pursuant to 47 U.S.C. Section
230(d), as amended, we hereby notify you that parental control
protections are commercially available to assist you in limiting
access to material that is harmful to minors. More information on
the availability of such software can be found through publicly
available sources. You may wish to contact your Internet Service
Provider for more information.
DO NOT TRACK
Kalypsys does not track its customers over time and across third
party websites to provide targeted advertising and therefore does
not respond to Do Not Track (DNT) signals. However, some third
party sites do keep track of your browsing activities when they
serve you content, which enables them to tailor what they present
to you. If you are visiting such sites, your browser provider may
allow you to set the DNT signal. For example, Safari allows you to
set the DNT signal on your browser so that third parties
(particularly advertisers) know you do not want to be tracked. If
you would like to learn how to set Safari so that websites do not
track you, go here:
. With this option turned on, each time Safari loads content from
a website, Safari adds a request not to track you, but it’s up to
the website to honor this request. If using an Apple device,
Choose Safari > Preferences, click Privacy, then select “Ask
websites not to track me.” For other devices and browsers, check
with your provider for instructions.
PROTECTION OF INFORMATION
We use reasonable physical, technical, and administrative measures
to safeguard information in our possession against loss, theft and
unauthorized use, disclosure, or modification. Please note,
however, that no data transmission or storage can be guaranteed to
be 100% secure. As a result, while we strive to protect the
information we maintain, we cannot ensure, guaranty or warrant the
security of any information that you transmit to us or that we
transmit to you.
RETENTION OF INFORMATION
We endeavor not to retain information about you in an identifiable
and non-anonymized form for longer than necessary in relation to
the purposes for which they are processed or for as long as we
maintain an ongoing relationship with you, plus the duration of
any applicable statute of limitations period in which we may be
subject to a legal claim. If any claim, legal process, or
enforceable government request is brought, we may continue to
retain your information for an additional time as necessary to
protect our legal interests or to comply with any applicable law,
regulation, legal process or enforceable governmental request.
We reserve the right to and may retain information about you
beyond the above retention criteria for statistical purposes, and
information retained for such purposes will be in an anonymized
form that is not identifiable to you.
THIRD-PARTY WEBSITES AND SERVICES
Our Services may link to websites or other online services
operated by third-party companies. We are not responsible for the
privacy practices of these third parties. Once you have left our
third party website or service to determine how the third party
will handle any information it collects from you.
CHANGES TO OUR PRIVACY NOTICE
We reserve the right to amend this privacy notice at our
discretion and at any time. When we make changes to this privacy
notice, we will notify you by email or through a notice on our
website homepage. You will also be able to determine the date that
Date at the top of this document.
the ways in which we collect and use your personal information,
your choices and rights regarding such use, please do not hesitate
to contact us at:
c/o Wilson Elser
Attn: Neil Prupis
200 Campus Drive
Florham Park, NJ 07932